Orders placed Monday – Friday will usually ship out the same day depending on stock availability . Any orders placed on Saturday or on Sunday will ship out on the following Monday. Vape Train does not ship packages during any of the major Australian holidays. All orders placed during holidays will be processed on the next available business day. Although we strive to maintain these guidelines, there are inevitably times that order volume, weather, and other unforeseen circumstances may prevent us from shipping your package on the exact day it might be expected.
For large orders totalling 1000ml or more, please expect an extended turn around time of 3 standard business days dependent on the size of your order.
Order confirmations will be emailed to the address you have on file under my account. If you have not received a confirmation by email within 15 minutes of placing your order, please check your junk mail folder in case of redirection by your email provider.
Also, please ensure you provide us with a valid email address free from accidental misspellings. You can review the spelling of your email address in the My Account section of our website.
All shipping is done via Australia Post, depending on the option the customer chooses. Vape Train will provide tracking information via email when your order ships.
In addition, international orders may be subject to import taxes and/or duty fees according to your location. These taxes and/or fees are the sole responsibility of the buyer.
Please note that although tracking numbers are provided for every shipment, not all shipments continue to track once they leave the Australia. This is based strictly on the tracking capabilities of your local post carrier. Also note that ATL or authority to leave is not an option for deliveries as our insurance does not cover lost parcels.
NOTICE TO INTERNATIONAL CUSTOMERS: Please make sure you are fully aware of your country’s laws regarding e-liquid/e-cigarette importation before making a purchase. Although we do ship to almost every country in the world, VapeTrain will not be held responsible for orders seized by customs or other law enforcement officials. VapeTrain is unaware of the current laws and regulations outside of the Australia. The buyer will assume all risk associated with their international purchase.